Support FAQs

Frequently Asked Questions

Look below for answers to frequent questions. If you don't see your issue addressed here or when performing a keyword search above, click here for personalized help.

ChurchArt Online Website

I use a firewall program like Zone Alarm or Norton Internet Security...
Your Web site used to automatically know who I was, but now it asks for my account number every time. What's wrong?
What is a "cookie"?
How to delete cookies. The Web site is remembering an older account number and won't let me put in my active account number.
I receive an error message when attempting to search, enter my account number, enter an order or download an image. Reads: parameters incorrect. (parameters not correct)
Once we have an established account, can anyone on the church staff as well as volunteers have access to the site? Or can we only log on from one computer?
What is a savings code, do I need it, and where can I find it?
Watch a tutorial on how to use the Online Caption Editor
Watch a tutorial on what File Types are available at ChurchArt Online
Although your site displays the Thawte logo, there is no indication that my transaction is secure or encrypted.
I canceled my subscription to ChurchArt Pro and subscribed to ChurchArt Online and can no longer get on the site. I always get returned back to the ChurchArt Pro "We're sorry" page.
How do I change my e-mail address?
How can I find my account number?
When does my subscription expire?
Why hasn't the Web site been updated lately?
Color Chart for Caption Editor
Do you have the latest virus protection software for websites?
How do I add text to a clip-art frame?
Are your graphics software packages compatible with Windows XP?
How to change QuickTime's settings so it doesn't take control of TIF files
My files no longer open with the program they used to. What happened and how do I fix it?
Why do I get a debug error on your Web page?
How do I save art files using the Windows Picture and Fax Viewer in Windows XP?
I can't read JAVA , or I get a security message like, Active X. How can I fix this?
How do I right-click when I only have a 1 button Macintosh mouse?
Do you have pictures for the "AWANA" program?

Setting Up Your Calendar

How do I change whether or not end times are displayed on the calendar?
The calendar does not display the month or the days of the week in the header, what's wrong?
How to add your church logo to your online calendar -- step-by-step instructions.
Why doesn't my scrolling box information show up on my calendar ?
How do I link the calendar to my Web page?
How do I link to an Interest Group from my web site?
The scrolling events window is showing events in the distant future instead of this week's events.
Can I copy and paste text into a calendar event from another program?
How can I add holidays to my calendar?
What determines the way dates are listed for each day on the calendar's monthly view?
Can calendar events be uploaded from another file type, such as Outlook? Can you download the calendar information for importing into another program, such as Outlook?

Adding or Editing Calendar Events

I am having trouble editing my calendar. Whenever I try to edit an event, nothing happens. What's wrong?
How do I enter start and end times for events on the online calendar?
Why do my event descriptions contain a lot of blank space or blink when I hover my mouse over them?
What are Private Events and how do I use them?
How do I change whether or not end times are displayed on the calendar?
When editing a series of recurring events, some of the events in the series are deleted. What's happening?
How do I add an event that occurs over multiple days on the online calendar?
How do I add or edit events in the calendar?
How can I use images from the Open Frames art topic within my calendar?
How do I record recurring events on my Online Calendars?
Bold event titles are not appearing bold. How can I fix this?
When I click on an event I get an Insert Feedback Form button on a big white screen.
What does BETA mean?
Are there passwords to prevent unauthorized individuals from adding/deleting calendar events?
Can I use a hyperlink for an event title?
Do I have to have an Event Title?
How can I change the font style and color of each event that appears in the calendar grid view?
What is the Quick Entry Event Feature?
Can I turn off the Quick Entry event feature?
The scrolling events window is showing events in the distant future instead of this week's events.

Printing Your Calendar

Why aren't the grid lines showing when I print my calendar?
Can I edit my calendar in Microsoft Word using the Edit button at the top of Internet Explorer?
Can I resize the Online Calendars to better fit my newsletters or bulletins?
How to print the calendar -- step-by-step instructions
The calendar always prints on 2 pages. Do you have some suggestions to get it to fit on one page?
How can I print the calendar with or without private events?
How can I view and print calendar events in different time increments other than one month, one week and one day (example: 6 weeks out from today)?

Calendar Special Features

What is the purpose of the "Church Rooms and Equipment" feature, and how does it work?
What is a private event and why is it currently grayed out?
What Are The Special Options Available on the Add/Edit Events Window?
Why do some events no longer show up in "All Interest Groups" view?
I forgot my Private Events Password, where can I find it?
How do I set up/change my Private Events Password and log in with it?
Why is there a padlock icon next to some of my events?
What is the online Caption Editor?
Why do no birthdays show up on my Web site's MyChurchBirthdays list?
Can MyChurchBirthdays pull in the birthdays entered on the MyChurchEvents calendar?
I have linked the online calendar to my website, but the calendar is blank. What is wrong?
Can you personalize the Online Calendars with your own artwork?
How to add a feedback form to an event: Step-by-step instructions
How do you locate or access a previous feedback form?
Thank you page from feedback forms doesn't display - 404 Page Not Found
Do I have to check the “Show Age?” box in the “Add or Change birthday” window?
We don't have a Web site. Is there a way to export the My Church Birthdays list to a printed newsletter?
How does the Church Resources feature work with the Online Calendar?
How can I edit the event viewer plug-in after it's been plugged in to my Web site?
What are Interest Groups and how do I use them?
How do I add a map to my event?
What do I put in the Location box? Do I have to supply a complete address?
What is a Featured Event and where does it show up?
RSS Feeds

General Questions

What is the difference between ChurchArt Pro and ChurchArt Online?
I thought this subscription was free but now I receive an invoice.
Why do you need my email address, and what will you do with it?
Do you promote a doctrinal position or Statement of Faith in your publications?
What is your privacy policy? Is the information I give you private?
Can the clip-art be used on our web page?
Copyright policy
Is there a way to convert a TIFF to a BMP or a JPEG?
Is all the artwork compatible with Macintosh and what type of format are the images created in. I am looking for vector based artwork (Adobe Illustrator) so it will not lose it's quality when enlarged.
How do I obtain a copy of my invoice?
Do you have pictures for the "AWANA" program?
What is your mailing address?
Can we use your artwork on things we want to sell for a fundraiser?
Can we use your artwork on a commercial product?
What is your Guarantee, and what does it cover?
I have Internet Explorer for Mac. Why do you no longer address this browser in your publications?
Can Online Calendars be viewed on WEB TV?
Can I move my calendar from a Church Art Online Plus subscription to a subscription of My Church Events?
Can I save my calendar as a PDF?
Can I copy and paste the calendar into my desktop publishing program?
What browsers and computer platforms is the calendar compatible with?

Clip Art Questions

Watch a tutorial on how to Download Images with ChurchArt Online
How do I download the TIFF or WMF images?
The clip-art pastes fuzzy, blurry or jagged. How do I get a clear copy of an image from the Web site?
How can I edit the clip-art (artwork) that I receive from you?
JFAX is interfering with downloading images all the sudden. What do I do?
When pasting an image into my page layout program, like Word or Publisher, the images have a black vertical line on them. How do I get rid of that line?
Will Animated clip-art images work in PowerPoint presentations?
Save Target As and Print Target commands are unavailable or grayed out
Is there a work-around the TIFF filter in WordPerfect? I can't turn the TIFF filter on.
In Windows XP, when I click on an underlined file name, it opens a big viewer window. How do I save the art from there?
How do I change the speed of an animated gif image?
When I try to Save Target As, I only have the option to save as an HTML document.
When I try to save a picture, my only option is to save as Bitmap(*.bmp).
An image looks fine on my screen, but then it won't print out clearly. What am I doing wrong?
How to import or pull images/graphics into Adobe PageMaker.
Using images in Microsoft Word
How to import or pull images/graphics into MS Publisher.
How to import or pull images/graphics into Word Perfect.
How to import or pull images/graphics into MS Works.
Why is it when I try to download a picture/clip art it goes to RealPlayer or Real Download? Then it won't ever down load it.
Why can't I put a caption on a curve with the Caption Editor?
Why do the fonts on the list not match the original font when editing the caption?
I can't wrap text around a picture for special effects - the text will only go to the white background. In other words, the picture ends up being square, rectangle, etc., instead of an irregular shape.
Do you have pictures for the "AWANA" program?
Why does an image look fuzzy, blurry or jaggy when I try to enlarge it?
Why are the images so small?
Choosing and Downloading Clipart Tutorial
How do I insert clip-art into my newsletter or bulletin?
Is it best to use TIFF images for a printed newsletter and JPEG or GIF images for my church's Web site?
Need help saving GIFs?
What is a GIF image or GIF file format?
Sometimes a picture isn't available in the format I want. How do you decide what version a graphic is made in, for example, TIFF, JPEG, WMF or GIF?
How to import or insert images/graphics into MS Word.
Does the CD clipart or website clipart work with Power Point? (powerpoint)
Alan Brigish photographs
Downloading and using images for AOL customers
Do you have denominational art (for example, logos for Methodist, Presbyterian etc.)?
Why can't I modify an image or clip-art using PageMaker for Windows? Normally I can.
When I try to insert a TIFF image into Word Perfect I get the error message "unsupported format" - what is wrong?
We convert our newsletter to a PDF file and place it on our Web site. Will the file be much larger if we use TIFF images instead of JPEG or GIF images?
How do I make the animated images move? The animation will not show.
What is the resolution of ChurchArt Online graphics?

Searching Images

What is the “My Images” page, and how does it work?
Watch a tutorial on how to get the Search Results you want on ChurchArt Online
When I put in a keyword, "0" images show up.
What is Scripture search and how do I use it?
How do I search for photos only?
How do I search for clip-art only?
Why can't I find any WMF files?
Why can't I find any JPEG files?
There are very few images that show up when I click on one of the categories.
I was wondering if there is an easy way to do a search for a psalm. (by number, e.a.) Right now, when I look for a psalm, I have to weed through 25 pages.
Why can’t I find any TIFF files?
Why don't any images show up when I search for cartoons?
When I change my preferences, it doesn't seem to change my search results.
Why can't I find any black & white art and/or color art?
How do I search for cartoons only?
How do I find PowerPoint images?