Support FAQs

Frequently Asked Questions

Look below for answers to frequent questions. If you don't see your issue addressed here or when performing a keyword search above, click here for personalized help.

Setting Up Your Calendar

How do I change whether or not end times are displayed on the calendar?
The calendar does not display the month or the days of the week in the header, what's wrong?
Why doesn't my scrolling box information show up on my calendar ?
How do I link the calendar to my Web page?
How do I link to an Interest Group from my web site?
How can I set up my calendar so that members can view only, and not able to add,or edit events?
How can I set up a separate password unique for each interest group on my calendar?
How can I add holidays to my calendar?
I can not log into my account with my account number.
The scrolling events window is showing events in the distant future instead of this week's events.
What determines the way dates are listed for each day on the calendar's monthly view?
Bold event titles are not appearing bold. How can I fix this?

Adding or Editing Calendar Events

I am having trouble editing my calendar. Whenever I try to edit an event, nothing happens. What's wrong?
How do I enter start and end times for events on the online calendar?
Why do my event descriptions contain a lot of blank space or blink when I hover my mouse over them?
When editing a series of recurring events, some of the events in the series are deleted. What's happening?
How do I add an event that occurs over multiple days on the online calendar?
How do I add or edit events in the calendar?
How can I use images from the Open Frames art topic within my calendar?
The scrolling events window is showing events in the distant future instead of this week's events.
Are there passwords to prevent unauthorized individuals from adding/deleting calendar events?
Can I copy and paste text into a calendar event from another program?
How do I remove an image from a date on the calendar?
Can I use a hyperlink for an event title?
Do I have to have an Event Title?
How can I change the font style and color of each event that appears in the calendar grid view?
What is the Quick Entry Event Feature?
Can I turn off the Quick Entry event feature?
How can I set up my calendar so that members can view only, and not able to add,or edit events?

Printing Your Calendar

Why aren't the grid lines showing when I print my calendar?
Can I edit my calendar in Microsoft Word using the Edit button at the top of Internet Explorer?
Can I resize the Online Calendars to better fit my newsletters or bulletins?
How to print the calendar -- step-by-step instructions
The calendar always prints on 2 pages. Do you have some suggestions to get it to fit on one page?
How can I print the calendar with or without private events?
How can I view and print calendar events in different time increments other than one month, one week and one day (example: 6 weeks out from today)?

Calendar Special Features

What is the purpose of the "Church Rooms and Equipment" feature, and how does it work?
What is a private event and why is it currently grayed out?
What Are The Special Options Available on the Add/Edit Events Window?
Why do some events no longer show up in "All Interest Groups" view?
I forgot my Private Events Password, where can I find it?
How do I set up/change my Private Events Password and log in with it?
Why is there a padlock icon next to some of my events?
How to add your church logo to your online calendar -- step-by-step instructions.
Can MyChurchBirthdays pull in the birthdays entered on the MyChurchEvents calendar?
Can you personalize the Online Calendars with your own artwork?
How to add a feedback form to an event: Step-by-step instructions
How do you locate or access a previous feedback form?
Thank you page from feedback forms doesn't display - 404 Page Not Found
How does the Church Resources feature work with the Online Calendar?
How can I edit the event viewer plug-in after it's been plugged in to my Web site?
What are Interest Groups and how do I use them?
How do I add a map to my event?
What do I put in the Location box? Do I have to supply a complete address?
What is a Featured Event and where does it show up?
Copyright Policy
Can calendar events be uploaded from another file type, such as Outlook? Can you download the calendar information for importing into another program, such as Outlook?
RSS Feeds

General Questions

I thought this subscription was free but now I receive an invoice.
I have linked the online calendar to my website, but the calendar is blank. What is wrong?
How do I obtain a copy of my invoice?
What is your mailing address?
What is your Guarantee, and what does it cover?
I have Internet Explorer for Mac. Why do you no longer address this browser in your publications?
Can Online Calendars be viewed on WEB TV?
Can I move my calendar from My Church Events subscription to a subscription for Church Art Pro or Church Art Online Plus?
Can I save my calendar as a PDF?
How can I set up my calendar so that members can view only, and not able to add,or edit events?
How can I set up a separate password unique for each interest group on my calendar?
Can I copy and paste the calendar into my desktop publishing program?
What browsers and computer platforms is the calendar compatible with?