| Although your site displays the Thawte logo, there is no indication that my transaction is secure or encrypted. | |
| Summary | |
| Our customers are not seeing the padlock but the sight is secure. You do not see the “Pad Lock” because of how we built the "My Account" section. This is because we use frames. You can click the Thawte Logo to verify that it truly is secure. The website you are visiting and the links reference “https” instead of the standard non secure “http”. You can right click on the link and stay open in a new window to view this security information. We realize the Pad Lock is a comfort feature and are investigating a way to get this to show up even though we are using frames |
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| Solution | |
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We have worked extensively to provide a safe and secure site for you to use. We truly are secured through Thawte. |
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